Mossy

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Parts Counterperson
Title:Parts Counterperson
Department:Parts
DealerMossy Ford
Location:San Diego, CA
Type:Full_Time
Position #:153851
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Description:
We're looking for energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction.
The Parts Retail Counterperson is responsible for obtaining parts and accessories for both the service technicians and retail clients. This individual must maintain the Parts Department in a clean and orderly manner. The Parts Counterperson will assist with inventory ordering, stocking and control.


Responsibilities:
Specific responsibilities include but are not limited to the following; other duties may be assigned.
o Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff.
o Apply knowledge of vehicle and product to discuss use and features of various parts.
o Apply ethical selling techniques and comply with all applicable laws, regulations and internal policies and procedures controlling vehicle parts sales and handling.
o Properly price all parts on Service or Parts Orders.
o Promptly fill client orders and process computer records and paperwork for quotes, sales and returns.
o Advise client as to substitution or modification of part when requested part
o is not available.
o Promptly notify clients when previously ordered parts arrive.
o Examine returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy.
o Restock parts as needed to their proper bin location; support the department by proactively identifying and reporting inventory needs and conducting inventory maintenance.
o Support the companys efforts to train and cross-train employees.
o Provide excellent customer service to internal and external customers and promote inter- and intra-team collaboration and cooperation.
o Report to management any situation or condition considered to jeopardize the safety, welfare or integrity of Mossy, its employees or clients.


Required Experience:
Ideal candidate will have:
Experience in a retail or wholesale parts department.
Good comprehension of parts electronic catalogs
Valid Drivers License.
Good communication skills.
Mechanical aptitude.


Required Education:
A high school diploma or the equivalent


Compensation:
We offer competitive pay, health, dental, life, and disability insurance, 401(k) program, paid vacation, paid holidays, job specific traning, advancement opportunities and a professional work environment.


Additional Comments:
Join San Diego Countys Leading Automotive Retailer and discover a career that offers opportunity! Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an Equal Opportunity Employer and a drug free workplace.