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The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.
o Meet and greet service customers, taking service calls from customers to schedule appointments.
o Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customers questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Ideal candidate will have:
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Basic understanding of vehicle systems
Basic understanding of computer keyboard operations
Valid drivers license
A high school diploma or the equivalent
We offer competitive pay, health, dental, life, and disability insurance, 401(k) program, paid vacation, paid holidays, and a professional work environment.
Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability. We are an Equal Opportunity Employer and a drug free workplace.