Customer Service Agent
Title:Customer Service Agent
Department:Calspan Air Services
Location:Niagara Falls, NY
Position #:176518
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•Greet and aid passengers. Provide information on specific airline security and baggage requirements.
•Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
•Accept luggage and charge the correct fee per the air carrier policy. Up-sell first class and charge for assigned seating requests per carrier policy.
•Utilize computerize check in programs and follow air carrier, company, federal and other policy rules as provided.
•Assist passengers with deplaning to include wheelchair and unaccompanied minors.
•Board aircraft and assist any special needs passengers; verify ID and boarding passes per air carrier policy.
•Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures.
•Maintain a clean and neat check-in area.

Required Experience:
Preferred Experience:
•Minimum 1+ years experience in a related discipline or;

Preferred Knowledge / Ability:
•Ability to multi-task
•Excellent customer service skills
•Ability to handle customer complaints following company and airline policies & procedures
•Ability to operate several computer programs
•Reading, writing, math and communication skills

Required Education:
Preferred Education:
•High School Diploma/GED
•A combination of education and experience equivalent to above

Additional Comments:
•Valid Driver’s License
•Availability to work evenings, weekends, weekdays, overtime, holidays and split-shift as needed
•Professional appearance and demeanor
•Fluent in English language
•Must attend a 2 week training in Ft.Lauderdale, FL
•Ability to pass pre-employment background check and drug screen
•Must have the ability to lift luggage short distances onto baggage belts.
•Physical requirements: vision, hearing, twisting, lifting up to 50 lbs, kneeling, carrying, walking, pushing/pulling, climbing, bending