Frequently Asked Questions
Q: How can I find my account username or password?
Q: Can you send me my account username and password via email?
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Q: Will you ever ask for my password?
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Q: What are the system requirements for the Sterling DirectTM applications?



Workforce Success


Workforce success is about choosing talent that fits both job and company.  Choosing the right talent is a complex task in today’s market – and no one vendor has all the answers.  Knowing whom you hire before they officially become an employee lets you mitigate the potential risk of a bad hire.  

Employee Screening and Candidate solutions help ensure that your organization’s HR efforts are working toward a common goal, allowing you to take your business success to a whole new level.  With employee screening and candidate management solutions from SterlingBackcheck , you’ll streamline and automate your HR processes, give yourself a single view of all candidates and ensure workforce safety and compliance.  

Accuracy, Compliance, Turnaround Time and Excellent Service - that’s the SterlingBackcheck difference.  

Uncompromising Accuracy and Compliance: Accurate background searches depend on a combination of technology and professional-level expertise. Our team of local experts blend both to ensure you receive accurate, compliant employment background screening results. Our team delivers only see data straight from the source.


SterlingBackcheck is a founding member of the National Association of Professional Background Screeners (NAPBS). Founded in 2003 as a non-profit trade association, NAPBS represents the interests of companies offering employment and background screening services. We hold seats on key committees, including the government affairs committee, to advocate for the screening industry with both federal and state authorities. We track compliance legislation nationally and keep you informed of relevant changes.


Turnaround Time: SterlingBackcheck solutions deliver the information hiring managers need to make informed hiring decisions quickly.  Solutions built on the latest, secure web technologies, our penchant for leveraging technology delivers an advantage in the delivery of records.  


Excellent Service SterlingBackcheck’s client service and account management teams are passionate about helping to ensure you always get the best service in addition to the most effective, cost efficient solutions for your business.


At SterlingBackcheck We are Focused on Your Workforce Success

We understand that today’s HR departments need to get more done with fewer resources. Our solutions deliver integrated tools, information, and personal support that help HR managers work smarter—improving efficiency, hiring quality, and ultimately, time to hire. Through internal development and strategic vendor relationships, we continue to deliver fully compliant and innovative solutions that enhance productivity and facilitate business decisions.


Screening Direct TM


Reduce Risks with Accurate, Compliant Background Checks

Fibs, omissions, and lies are all too common on resumes. Do you really know who you are hiring? Reduce the risk of a bad hire—and a negligence lawsuit— with accurate, compliant background checks. Through a combination of technology and expert personal service, SterlingBackcheck quickly and affordably delivers the criminal records, identity, health, and employee drug testing you need to make informed decisions and reduce workplace risk. Plus, SterlingBackcheck Screening DirectTM enables human resources to streamline the hiring process with integrated tools that make ordering background checks and tracking applicant data fast and easy.

Eliminate Doubt with Background Checks

Know who you are hiring before you expose your company to risk. SterlingBackcheck provides over 300 background check options including:

       Criminal records check

       Civil litigation check

       SSN identity and US employment eligibility e-verify

       Employment, education, credential and credit verification

       Alcohol and drug screening

       Occupational health screening


Accurate, Compliant Employment Background Screening

An inaccurate background check is as dangerous as not running one at all. False reports lead to embarrassment (at best) or lawsuits, while incomplete reports expose your company to significant risk on the job. As a founding member of the National Association of Professional Background Screeners, SterlingBackcheck has been a leading provider of reliable background checks for nearly a decade. Our team of local experts “hand-pull” criminal court records and tap into local, state, and national databases to quickly deliver complete background search results only from proven, reliable, and compliant sources. To ensure defensible neutrality and ease the burden on staff when issues arise in background checks, consider our managed Client Matrix Application services and managed adverse action services.


Fast, Affordable Background Check Options

SterlingBackcheck combines leading-edge applicant tracking and background check software to deliver background checks affordably—and fast. With a menu of background check services, you choose only what you need. More about our comprehensive background and drug screening services.


Excellent Service

SterlingBackcheck’s client service and account management teams are passionate about helping to ensure you always get the best service in addition to the most effective, cost efficient solutions for your business.


Streamline Background Screening Workflow—Anytime, Anywhere

SterlingBackcheck web-based software delivers the background check results your team needs, when and where you need them. With online ease and flexibility, human resources managers can order, review, and organize background check information quickly and easily. Our technology streamlines the background screening workflow while building in compliance safety checks along the way. Learn more about SterlingBackcheck HR technology.


Popular Services

Screening Direct TM
Employee background screening delivers the right employee to your organization.
Workforce Direct TM
Provide candidates and employees the right experience essential to a productive start or transition.
Background Screening
Employment screening is critical to avoid negligent hiring suits against your company.
Employee Drug and Alcohol Testing
Solutions to fit your company’s needs – whether it is pre-employment or DOT.
Employee Lifecycle Solutions
Tools that make annual screening management easier and more compliant.
Background Screening Compliance
Software built to ensure compliance with the FCRA, the FACT Act, and more.
Management Tools
Integrated tools include e-signatures, Client Matrix Application, and applicant self-service. 
Personal Service
Trusted Advisors ready to partner with you to bring you the right screening solutions to suit your needs.
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