Starting May 25, 2020, we’re excited to introduce a simplified, seamless (and always secure)

client login experience as well a new, easy-to-read, action-oriented Interactive Report.

Learn More


Support – Account Management

Are you an existing Customer looking for help?

Did you forget your username and/or password? Do you have questions about your search results? We're happy to help. You can always contact your designated Sterling representative at 888.889.5248, or fill out the form below to have an Account Manager contact you.



Applicant Assistance

Did Sterling conduct a background, criminal or drug screening service on your behalf for an employer?

If you are an applicant who applied for a job through one of our clients, and would like to dispute the information provided in your report, then please call us at 888.889.5248 with your report ID. Or, fill out the information requested below and a representative will respond promptly.


Our representatives are ready to help, Monday - Friday, 6:00 a.m. to 5:00 p.m. Pacific Time.

Phone Support


Corporate Information

Corporate Headquarters

1 State Street Plaza, Street 24th Floor
New York, NY 10004



General Information

Partnership Inquiries

Career Opportunities

Media & Analyst Inquiries


Other Locations:

Rocklin, CA

tel: 800.943.2589
fax: 800.943.4572

Denver, CO

tel: 303.425.0304
fax: 303.431.5598

Louisville, KY

tel: 800.416.2769
fax: 502.254.5288

Winchester, VA

tel: 540.665.8056
fax: 866.390.1627

Mumbai Center

Sterling Information Resources
(I) Pvt. Ltd.
1, Mohan Mill Compound
Ghodbunder Road,
Thane(W) - 400 607